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Customer Happiness - October 2016 - ShopStorm

Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly…
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Today we’re taking a look at our customer service team’s performance metrics for October. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

In October, our goal was to bring happiness ratings back up to 100% and maintain our average response times. Here’s how October compared to our September report:

{New} In this month's featured app, take a look at how you can sell #Shopify products through #Facebook Messenger.

November App of the Month: Shopify Products on Facebook Messenger - ShopStorm

Use Shopify's Messenger app to sell your products and enable customer conversations through Facebook Messenger.
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Facebook Messenger is one of the most popular chat applications in the world. According to a report by Statista, the app had roughly 1 billion monthly active users as of July 2016. This makes Messenger an ideal platform for social selling through Shopify.

In this post, we’ll take a look at how you can use the Messenger app by Shopify to sell products directly through Facebook Messenger, and enable store chats and notifications within the messaging app.

{New} Prepare your #Shopify store for Black Friday and Cyber Monday sales with these tips. #eCommerce #marketing

Prepare Your Shopify Store for Black Friday and Cyber Monday - ShopStorm

Get your Shopify store ready for Black Friday and Cyber Monday sales and promotions this year with these five helpful tips.
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