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{New} Answer frequently asked questions for your #Shopify store with an FAQ page. #eCommerce

Use an FAQ Page on Shopify to Quickly Answer Questions - ShopStorm

Answer common customer questions quickly and reduce work for your customer support by adding an FAQ page on Shopify stores.
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An FAQ page on Shopify can be a useful addition to your store as it can serve a number of purposes. As your store grows, there may be questions that are not addressed in your sales copy or products’ description. Instead of leaving these questions unanswered until customers hear back from your support team (which may just be you in the beginning), add an FAQ page to address commonly asked questions.

In this post, we’ll take a look at how an FAQ page improves customer experience, tips for building one, and Shopify apps that can help.

Hello! This post breaks down our customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was to maintain our happiness ratings, and continue to decrease our response times. Here’s how September compared to August:

{New} Get more product reviews for your #Shopify store by automatically emailing customers. #featuredapp.

September 2016 App of the Month: Get Product Reviews Through Emails - ShopStorm

This month's featured app is the Product Reviews Addon app by Shopry that makes it easy for customers to give reviews via emails.
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In the past, we’ve written about how to encourage customers to give reviews for your products. Shopify makes it easy to showcase and manage product reviews through their free Product Reviews app.

In this month’s featured app, we take a look at how you can build upon the Product Reviews app to actively and automatically seek reviews from existing customers.