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It’s time for us to reflect on our customer service performance for November, and we share our support metrics to be as transparent as possible about our support system and service. We made improvements in October, and our goal was continue making progress on ticket response times and replies within 12 hours in November.

We didn’t meet our goals this month, but we’re not as disappointed about missing this month. November saw a

Hello everyone! We’ve got a quick announcement for you on today’s downtime.

Our DNS provider, DNSimple, experienced a massive denial-of-service attack today, which caused their site and services to go down for several hours. As a result, while our site and apps were operational, DNS services failed and

Social media marketing is a great way to raise brand awareness, but it’s typically not known for having a great conversion rate – especially when compared to search or email traffic.

However, that doesn’t mean that you should give up on optimizing your social media channels for selling! One of the best ways to do so is by driving traffic via Pinterest.

Yep, Pinterest. Not Facebook. While Facebook does generate significant

We’re excited to bring you another shop in our ShopStorm Case Study series! In this series of posts, we take a look at stores who use our apps to help run their Shopify businesses and find out some of the tips they have from running successful eCommerce shops.

Today’s case study takes a closer look at Project Pretty.

Project Pretty at a glance:

We are so incredibly excited for the Shopify Responsive checkout – we wrote about it recently in case you missed it.

We’re happy to announce that we’ve deployed support for the responsive checkout in our Happy Checkout app. You can now enable the responsive checkout if you upgrade your checkout via your Shopify dashboard! Once you do