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This post is a bit overdue, and it’s my fault for messing up my own scheduling uneasy . We were so excited to bring a new team member on board and the work that he’s doing that we forgot to share him with all of you!

We’re very pleased that Jory Hatton has joined the ShopStorm team as a senior app engineer. Jory

We’re reflecting today on our support team’s metrics for February, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from January were: (1) continue to decrease average response times, and (2) maintain our standards for customer happiness ratings.

We managed to

Shopify has announced a new feature we’re pretty big fans of recently, and we’re giving you the scoop on it today. The Shopify Storefront Editor went live last week, and you can try it out over the next couple of weeks to see how you like it for managing your theme options.

This is an awesome step forward to let you see how changes affect your site in real time. Previously, you’d have to adjust a setting, then view a live preview of the changes to see how your site was affected. The Shopify Storefront Editor takes the guesswork out of these changes for you by

We’re excited to share that we’ve acquired a new app that we’ll be bringing back to Shopify very soon: Jilt abandoned cart app.

Jilt makes a great addition to our existing portfolio of apps, and we’re currently giving it the full ShopStorm treatment (code audit, patching issues, testing, etc) before release.

We’re reflecting today on our support team’s metrics for January, and we share them with you to be up-front and transparent about how our team and customer service system works. Our goals from December were to decrease our average response time and increase replies within 12 hours.

While it may have