Updates RSS

Heya! This is our monthly customer service team performance metric review for February of 2017. We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

For February, our goal was to improve the percentage of replies within 12hrs, and our average time to first reply so that our merchants are getting timely responses as often as possible. Here’s how February compared to our January report:

How to Get the Most Out of Shopify - ShopStorm

This is a guest post from Patrick Foster, an eCommerce entrepreneur, coach, and writer. He currently writes on EcommerceTips.org where he shares engaging eCommerce content for entrepreneurs, bloggers and business owners. So you have decided to take the plunge and start your own eCommerce journey? Go...
shopstorm.com

This is a guest post from Patrick Foster, an eCommerce entrepreneur, coach, and writer. He currently writes on EcommerceTips.org where he shares engaging eCommerce content for entrepreneurs, bloggers and business owners.

So you have decided to take the plunge and start your own eCommerce journey? Good.

Got your products sorted? Been through market validation? Now, the next logical step is to build up a solid online brand that will help launch your products to the world. Here are some top tips on how to get the most out of your entrepreneurial journey with Shopify.

{New} Boost sales and average cart values by highlighting free or flat-rate shipping using the new Shipping Bar app.

Highlight Free or Flat-Rate Shipping with the New Shipping Bar App to Boost Sales - ShopStorm

Boost your sales using the new Shipping Bar app by ShopStorm to automatically highlight free or flat-rate shipping.
shopstorm.com

Free shipping is the top incentive for 9 out of 10 consumers to shop more on an online store, according to this Marketing Land article. In addition, almost half of online shoppers will add to their carts to qualify for free shipping. Free shipping tends to be one of the strongest drivers that affects customer behaviour.

With that in mind, we’re excited to announce our new Shipping Bar app for Shopify stores that can help you highlight free or flat-rate shipping so that you can boost your sales and grow your average order values.