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Today, we’re breaking down our customer service team’s performance metrics for June. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

Here’s how June compared to our our May report:

In this month’s featured app, we take a look at how you can customize standard Shopify email templates using different email themes. You can use the app to enhance your transactional emails, which are an important part of lifecycle emails.

In this post, we take a look at why you should customize transactional emails, how to install and set up the app, and how to automatically apply your store design to your emails.

Part of running a successful Shopify store is great customer service. As your store grows, there may be times when some customers are not satisfied with the products they received. When you have unhappy customers, it is important to understand where their expectations were not met, and keep some principles in mind to manage and create a great customer experience.

In this post, we look at five tips about customer service that can help you impress an unhappy customer, to hopefully turn them into advocates.

Sales tax can be one of the most onerous operational things for your business selling on Shopify. Sales tax implications can vary greatly depending on the structure of your business, and the region you operate within. It is up to the business to remain compliant with sales tax laws in the applicable regions, and there can be lots to think about.

In this post, we will do a quick overview of when you need to charge sales tax, how to set it up in Shopify, and some Shopify apps to help you manage sales tax.

There’s a lot of thought and effort that goes into coming up with a product that customers want to purchase. As a new Shopify store owner, you want to focus on selling your product and create a good customer experience. Part of this experience is shipping for Shopify stores, which can also have a huge impact on your margins and profitability.

In this post, we’ll go through an overview of all things related to shipping for new store owners including some key terms, different ways of structuring shipping costs, and some Shopify apps and services you can use to manage your shipments.