Support RSS

Hey there! We’ve got our support metrics for the month of September geared up to share smile . We stumbled a bit in our goals this month, but we’re pretty sure we know why and can fix this in the coming months.

While our apps probably didn’t look much different this month, our development team was hard at work building on some performance enhancements

Hello, ShopStorm fans! It’s time to share our support metrics for August. We’ve made some improvements but had slight setbacks in some other areas, so we’ve got updated statistics and goals below.

Our core development team has been hard at work on some exciting stuff, so

Hey all! It’s time to share our support desk analytics from July. So far, we’ve really liked sharing this data with everyone over the past few months so that not only can you get some insight into how our support staff is doing, but it also makes sure we set goals and hold ourselves accountable.

We really take pride in delivering some of the best support possible for our apps, and our support staff knocked this month out of the park! We were able to meet all of our support goals from last month, and

Hello, ShopStorm community! We’d like to share our support statistics for June.

As we said in our first Happiness Report, there are a few reasons for sharing these metrics:

• We want to be as open with our customers as possible – this is a dialogue on what we do well, and what needs improvement.

Hello everyone! Now that support for all ShopStorm apps is under one roof, we’d like to share our statistics on customer support with you each month. There are a few reasons we’re starting to