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Hello! This post breaks down our customer service team’s performance metrics for September. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For September, our goal was to maintain our happiness ratings, and continue to decrease our response times. Here’s how September compared to August:

Hey there! Today we’re taking a look at our customer service team’s performance metrics for August. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

For August, our goal was to bring happiness ratings back up to 100% and ensure our average response times were within 12 hours. Here’s how August compared to our July report:

Howdy! Today we’re breaking down our customer service team’s performance metrics for July. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

In July, our goal was to bring happiness ratings back up to 100% and improve our average response times. Here’s how July compared to our our June report:

Today, we’re breaking down our customer service team’s performance metrics for June. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly each month.

Here’s how June compared to our our May report:

Howdy! Today we’re breaking down our customer service team’s performance metrics for May. Our happiness reports give us a way to constantly evaluate our performance and to share our goals publicly for each month.

In May, we looked to improve happiness ratings while maintaining our previous decreases in average response times. We also wanted to increase replies within 12 hours. Here’s how May