Happiness Report RSS

Time for another happiness report! Our monthly reports let us evaluate our support team’s response times and ratings throughout each month and share them with merchants using our apps.

Our goals for April were to focus on lowering response times and to improve happiness ratings. Here’s how April

Our happiness reports let everyone get a look at how our customer service performs in a given month, and today we’ll be looking at March’s metrics.

Our goals for the month were to increase happiness and satisfaction ratings, along with maintaining average response times. While we met the goal for satisfaction ratings, we weren’t able to meet our goals for response times.

Here’s how March

2016 is moving right along smile Time for another look into our customer service team for February! Our happiness reports let everyone get some insight into how our customer service performs in a given month with respect to average response times and customer satisfaction.

In February, we wanted to work towards maintaining happiness ratings while reducing average response times. We knew this would be a tall

Time for our first happiness report of 2016! Our happiness reports let everyone publicly keep tabs on how our customer service performs in terms of conversations answered, happiness ratings, and average response times.

In January, we wanted to work towards decreased average response times while maintaining happiness ratings. We are

Last 2015 happiness report! Our happiness reports give you some insight into how our customer service performs in terms of conversations handled, happiness ratings, and average response times.

In December, we had a few things we wanted to work on, as our stated goals were: