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Hi there! It’s time, once again, to take a look at our customer service team’s performance metrics for the past month (January of 2017). We’re committed to providing awesome service to our valued merchants, and our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

For January, our focus was on improving our time to first reply and our average response times. Here’s how January compared to our December report:

Happy New Year! Today we’re taking a look back at our customer service team’s performance metrics for December of 2016. Our happiness reports give us a way to continuously evaluate our performance and to share our goals publicly each month.

For December, our focus was on improving our average response times and our goal of improving the percentage of those responses that come within 12hrs. Here’s how December compared to our November report:

We’re very happy to (re-)welcome another teammate to the ShopStorm family — welcome Emily Moss!

Emily has had a history working with our team on a freelance basis since ShopStorm was a few months old, and we were sad to see her leave to focus on other endeavors last year. She’s now rejoined ShopStorm as our team lead, and will be focusing on taking our apps to the next level.

We have some really exciting news to share today, as we’ve been working on a new version of Product Customizer for quite some time now, and we’re releasing these changes to shops throughout this week!

We’ve spent the past year completely re-architecting the app to make it a lot more flexible for merchants’ needs. After helping thousands of Shopify merchants set up stores that sell personalized or customized products, it was clear to us that we’d need to make some changes to support stores of all different kinds of sizes to help them sell various types of products. Our new and (vastly) improved Product Customizer is what came out of all of those learning experiences.

We’re pleased to welcome another team member to the ShopStorm family today. We’re very excited to announce that Hannes Benson will be joining our team as a senior app developer!

Hannes joins our team from South Africa, bringing our total country count to 6 (!). He’s joining us after working with Mad Mimi and GoDaddy, so he’s got great experience in backend development and scaling email infrastructure, which will definitely help as we continue to improve our Jilt app.